Custom Chatbot Development
In a world that expects instant answers, our Custom Chatbot Development service gives every visitor a fast, helpful, and on-brand conversation. We design and build sophisticated AI chatbots that are grounded in your approved knowledge base, allowing them to accurately answer FAQs, capture and qualify leads, book meetings, and seamlessly hand off to human agents when necessary. Deployed across your website, Messenger, and WhatsApp, our chatbots come with robust guardrails, detailed analytics, and a framework for continuous optimization to ensure they always serve your customers and your business goals.
Knowledge-grounded responses (RAG) with citations and safe fallbacks.
Lead capture, qualification, routing, and booking built in.
Multi-channel (Web, Messenger, WhatsApp) and multilingual support.
Human handoff + transcripts, searchable analytics, and continuous improvement.
Privacy-first: opt-in logging, PII handling, retention controls, and governance.
Key Outcomes
- Lower first-response time (FRT) from hours to seconds.
- Higher after-hours lead capture and fewer missed opportunities.
- Reduced repetitive tickets via accurate FAQ deflection.
- Cleaner routing to Sales/Support with better conversation context.
Who It’s For
- Local services and SMBs that need faster responses and more bookings.
- E-commerce brands handling high volumes of repeat questions.
- B2B teams that want lead qualification and calendar booking at the door.
- Support-heavy teams aiming to deflect FAQs and gather context before handoff.
- Agencies seeking a white-label, maintainable chatbot offering.
Problems We Solve
- Slow or inconsistent first responses, especially after hours.
- Agents answering the same questions repeatedly with no knowledge capture.
- Inconsistent answers across channels (site, social, messaging).
- Prospects forced to fill long forms instead of having a conversation.
- No visibility into what customers ask most or where they drop off.
Core Deliverables
- Intent inventory and conversation maps (happy paths + edge cases).
- Tone/persona guidelines aligned to brand and compliance.
- Fallback strategy (clarifying questions, safe deflections, human handoff).
- Consent microcopy, disclosures, and expectations setting.
- Content ingestion: FAQs, docs, KB, policies, product data, PDFs/URLs.
- Chunking/embedding strategy with recency/version controls.
- Cited answers with source links; ‘I don’t know’ fallback policy.
- Editorial workflow for updates (review → approve → publish).
- CRM/helpdesk: HubSpot, Salesforce, Zendesk, Freshdesk (create/update tickets/contacts).
- Calendars/booking: Calendly, Google/Microsoft Calendar.
- Commerce/order status: Shopify/WooCommerce lookups where permitted.
- Secure custom actions via webhooks/APIs (quoting, eligibility checks, etc.).
- Moderation filters (toxicity, PII redaction, prompt-injection defenses).
- Allow/deny lists for content and actions; rate limits and session timeouts.
- Data retention and masking policies; opt-out and deletion workflows.
- Audit logs, change control, and incident playbooks.
- Dashboards: sessions, CSAT proxy, containment/deflection, FRT, bookings/leads.
- Utterance tagging and annotation queues to improve intent coverage.
- Prompt/version A/B tests and release notes.
- Monthly insights with recommended backlog.
- Web widget with brand styling and a11y (keyboard, ARIA, contrast).
- Messenger and WhatsApp Business deployment (where available).
- Multilingual detection and translation workflow.
- Email/chat escalation with full transcript context.
Project Packages
Starter FAQ Bot
$1,500
2–3 weeks
SMBs needing fast answers and basic lead capture on their website.
- Web chatbot with branding and a11y.
- FAQ/KB ingestion (up to 100 Q&As or 50 pages).
- Lead capture form + email notifications.
- Basic analytics dashboard (sessions, resolved vs. handed off).
- 1 language, 1 environment, 1 revision cycle.
Growth Assistant
$3,000
4–6 weeks
Teams wanting booking, CRM/helpdesk integration, and multi-channel.
- All Starter features.
- Calendly/Google/Microsoft booking + CRM/helpdesk integration.
- WhatsApp or Messenger channel (one included).
- Knowledge citations + ‘I don’t know’ fallbacks.
- A/B test of prompts and welcome flows; monthly optimization.
Enterprise Assistant
$6,000
6–10 weeks
Multi-team orgs needing secure actions, multi-language, and governance.
- All Growth features.
- Custom actions via APIs/webhooks with role/permission checks.
- Multilingual support (up to 5 languages).
- Advanced compliance (GDPR/CCPA workflows, DPA templates).
- SSO for agent console; SLAs and change-control governance.
Our Process
- 1
Discovery & Success Criteria: goals, top intents, KPIs (FRT, deflection, bookings).
- 2
Knowledge & Intents: ingest sources, map intents, define fallbacks and escalation.
- 3
Prototype: conversational UX, guardrails, sample dialogs, and target responses.
- 4
Integrations & Actions: connect CRM/helpdesk/booking; secure API actions.
- 5
Pilot & UAT: soft launch, agent training, feedback loops, and fixes.
- 6
Launch & Optimize: go-live, dashboards, monthly improvements, and content updates.
Tech Stack & Proof
Tech Stack
LLM provider of choice (configurable), Vector store (pgvector/Weaviate/Pinecone) for retrieval, Webhook/API layer for secure actions, HubSpot/Salesforce/Zendesk/Freshdesk integrations, Calendly / Google / Microsoft Calendar, GA4, Amplitude or PostHog for analytics, WhatsApp Business API / Facebook Messenger, Tag Manager + Consent tools
Proof Points
- Sub-minute first-response times, even after hours.
- Increased qualified bookings when chat collects context + routes to calendar.
- Lower email/ticket volume for repeat FAQs with knowledge-grounded answers.
- Better insights from conversation analytics to inform web and product roadmaps.
FAQs
Want a 24/7 assistant that books, qualifies, and supports? Book a chatbot discovery call.
Give every visitor a fast, helpful, and on-brand conversation.
Book an Intro Call